Enterprise Solutions Engineer

### Brief of the Role
The Enterprise Solutions Engineer is AgVend’s specialist for the most complex partner implementations in the portfolio. Our enterprise segment has grown, and multi-department co-ops and large regional retailers with grain, energy, agronomy, and feed integrations are now a core part of our business.

This role owns that complexity end-to-end: platform delivery, scope management, budget accountability, cross-functional coordination, and partner communication at the highest standard.

This is a role for a proactive, detail-oriented operator who brings process discipline to every engagement and deep ag retail knowledge to every partner conversation. You understand how grain, energy, agronomy, feed, ERP integrations, and partner workflows intersect, and you use that understanding to build implementation plans that reflect real business operations.

You will own enterprise-complexity onboardings from initial assessment through go-live. You will align internal teams, manage scope and development budgets, validate integration assumptions, communicate clearly with partners, and surface risks before they affect delivery.

You will also help make the entire onboarding function better. Every complex implementation should strengthen AgVend’s enterprise onboarding framework, improve our documentation, and leave the team with a more repeatable and scalable process.

Success here looks like enterprise implementations launching on time and within budget, partners feeling informed and confident throughout the process, internal teams staying aligned, and risks being resolved before they require executive escalation.

### Your Background
You have 3–6 years of experience in enterprise onboarding, implementation, SaaS customer delivery, or a similar role, with a track record of managing complex, multi-stakeholder engagements within agreed timelines, budgets, and scope.

You bring deep ag retail knowledge. You understand grain contract workflows, energy operations, agronomy data, and feed management well enough to design onboarding plans around a partner’s actual operations rather than relying on platform defaults.

You are highly organized and detail-oriented. Your documentation is complete, your checklists are followed, and your action items close without repeated follow-up from others. Rework is not a pattern on your accounts.

You are comfortable working with SaaS platforms, ERP integrations, Jira, Slack, Google Workspace, and other implementation tools. You can quickly learn unfamiliar agriculture-specific systems and understand how technical decisions affect downstream partner workflows.

### Qualities We Seek

• Ownership without prompting
  You identify what needs to happen and make it happen. You do not wait for someone else to assign the next step or surface an obvious risk.

• Domain depth
  You go below the surface of a partner’s business. You understand their operations well enough to have an informed point of view on how the platform should be configured.

• Thoroughness as a default
  Complete, first-pass work is not an aspiration. It is how you operate. Your plans, documentation, and decisions hold up without avoidable rework.

• Proactive communicator
  You communicate with partners and internal teams before anyone has to ask. Status updates, meeting recaps, clear decisions, and next steps are your default.

• Execution-focused
  You operate at the pace enterprise implementations require. Blockers are surfaced quickly, along with a proposed path forward, and standard scope does not quietly slip.

• Composed under complexity
  Complex, multi-department, multi-stakeholder accounts do not rattle you. You build the plan, coordinate the work, and keep the engagement moving.

• Solutions-driven
  You do not simply report problems. You investigate the cause, understand the downstream impact, and bring forward practical options for resolution.

• Continuous improvement mindset
  You notice what is inefficient and do something about it. You document what you learn, improve the process, and share those improvements with the team.

### What We Expect of You
You do what you say you will do.

Enterprise Onboarding Delivery

• Own the end-to-end delivery of enterprise-complexity partner onboardings, including multi-department retailers with grain, energy, agronomy, and feed integrations.

• Build and manage the implementation plan from initial discovery and assessment through configuration, integration, testing, training, and go-live.

• Deliver all standard scope on time and within the allocated development budget.

• Ensure customizations are clearly scoped, estimated, communicated, and approved before development time is committed.

• Track scope, timeline, dependencies, decisions, and budget throughout the engagement. Surface potential overruns before they occur.

• Escalate blockers within 24 hours with clear context, business impact, and a proposed path forward.

Ag Retail Domain Expertise

• Serve as an internal reference for how different business-unit configurations affect platform scope, ERP integration requirements, and partner workflow design.

• Complete a Business Unit Assessment for every new enterprise partner before kickoff.

• Document which business units are in scope, how each unit operates, which integrations are required, and what implications those decisions have for onboarding.

• Ensure the full implementation pod enters kickoff aligned on scope, assumptions, dependencies, and potential areas of complexity.

• Validate integration assumptions with the appropriate internal teams before communicating options or commitments to partners.

• Make configuration recommendations with a clear understanding of their downstream impact on partner operations, data flow, user experience, and support.

Cross-Functional Communication

• Establish a consistent, proactive communication cadence for every enterprise implementation.

• Provide clear weekly updates that communicate project status, completed work, upcoming milestones, open decisions, risks, and action items.

• Send timely meeting recaps with decisions, owners, and due dates so partners and internal stakeholders leave every conversation aligned.

• Coordinate execution across Product, Engineering, Customer Success, Support, and other internal teams involved in the implementation.

• Communicate risks and changes early enough for stakeholders to make informed decisions before the partner experience is affected.

Scope, Budget, and Risk Management

• Maintain a clear record of agreed-upon scope and distinguish standard delivery from customization requests.

• Confirm that customization requests have documented requirements, internal estimates, budget approval, and delivery expectations before work begins.

• Anticipate risks, dependencies, and roadblocks based on the partner’s business-unit structure, ERP environment, integration needs, and implementation timeline.

• Resolve risks at the working-team level whenever possible and escalate them before they require executive intervention.

• Keep implementation records complete enough that project status, decisions, scope, and financial impact can be understood without relying on verbal context.

Process Documentation and Team Improvement

• Own the continuous evolution of AgVend’s enterprise onboarding framework.

• Identify recurring patterns, risks, and successful approaches across complex implementations and turn them into repeatable team practices.

• Build and refine Business Unit Assessment templates, scope management checklists, implementation plans, partner communication templates, and risk-management frameworks.

• Document lessons learned after complex implementations and share those findings with the broader onboarding and Digital Solutions teams.

• Regularly optimize core implementation standards so the team can deliver enterprise work more consistently and efficiently as AgVend scales.

### What Success Looks Like

• Enterprise Delivery
  Complex enterprise implementations are delivered on time, within budget, and in alignment with the agreed-upon scope and business objectives.

• Partner Confidence
  Enterprise partners have a seamless implementation experience, with proactive communication, clear expectations, and confidence in AgVend as a trusted advisor.

• Cross-Functional Leadership
  Internal teams remain aligned through clear project plans, regular communication, documented decisions, and coordinated execution across Product, Engineering, Customer Success, and Support.

• Risk Management
  Potential risks, dependencies, scope changes, and roadblocks are anticipated and resolved before they affect project success or require executive escalation.

• Operational Excellence
  Implementation processes, documentation, and best practices continually improve, helping the onboarding organization scale and increasing delivery efficiency.

• Technical Expertise
  You are recognized as a trusted expert for AgVend’s most complex implementations and provide strategic guidance on integrations, enterprise workflows, and platform capabilities.

• Business Impact
  Enterprise customers achieve successful go-lives, realize value quickly, and become long-term, high-value partners that contribute to retention and growth.

### What You Can Expect of Us
We do what we say we will do.

• People first
  We invest in your growth, career, and life outside of work. We value our employees’ goals and aspirations during their time with AgVend and beyond.

• Ownership and autonomy
  You have the authority to run your accounts, lead complex implementations, and make real decisions without unnecessary oversight.

• Clear expectations
  Performance goals are set collaboratively, tied to meaningful outcomes, and reviewed regularly.

• Competitive compensation
  You will receive a competitive base salary and performance incentives that reflect the value you create.

• Company ownership
  You are fundamental to the success of AgVend and will receive stock options in the company.

• Health insurance
  We want you and your family happy and healthy, so we provide industry-leading health coverage for our employees.

### Ready for Your Next Challenge?
We are looking for an experienced enterprise implementation leader to help AgVend’s most complex partners successfully launch and scale on our platform. If that excites you, send us a note with your interests and background to careers@agvend.com and we will be in touch.